Privacy Policy

We are committed to being transparent about how we collect and handle your personal information.

We want you to be informed about how your Personal Data is used and processed. To support this, we use a range of methods to keep you up to date with relevant information about how your Personal Data is handled.
Where specific details are needed, we'll provide them at the appropriate time.
If you have any questions or need clarification about any legal limitations that apply, we're happy to help. You can reach us by email at: info@crownvermode.com

Your personal data will only be used for the purposes set out in this Policy.

We may process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities related to the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to correct or delete it, restrict or stop its use for specific or general purposes, or have it transferred to you or a third party. We will accommodate your request.

Protect Your Personal Data

While we cannot guarantee the absolute security of your personal data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy describes the types of personal data the Company collects about individuals, and how that personal data is processed, shared with third parties, and protected.
Personal data refers to information that relates to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly, or through a combination of information the Company holds or can reasonably access.
"Processing" means any operation involving personal data, including its collection, organisation, storage, and management.
Our services are intended for users aged 18 and over. We do not knowingly collect personal data from, or permit access to our services by, anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. Depending on the context, we may request this directly from you, gather it by analysing how our services and channels are used, or receive it from our third-party partners.

You are not required to provide personal information to us. However, choosing not to do so may limit our ability to deliver our Services or grant you access to the website.

You are not required to provide us with personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information such as your online activity log, traffic data (including IP address, date and time of access), language preference, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: With your consent. We may disclose your personal data to third parties where you have given us explicit consent to do so. Service providers. We may share your personal data with trusted third-party service providers who assist us in operating our platform and delivering our services. These parties are contractually obligated to handle your personal data securely and only for the purposes we specify. Business transfers. If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal data. Legal obligations. We may disclose your personal data where required by law, court order, or regulatory authority, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others. Third-party links. Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. We do not sell your personal data to third parties. Any third party receiving your personal data is required to maintain appropriate safeguards and use it only for the purposes for which it was shared.

We may share your Personal Data with third-party service providers who support our operations, including hosting and storage providers, as well as user experience analytics services. At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be transferred to the relevant platform and will be subject to that platform's privacy policy. Your Personal Data may be shared with more than one trading platform. We may share Personal Data with related entities or business partners where doing so enables us to maintain, enhance, or improve the products and services we offer our customers. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities. We may also share your Personal Data with prospective investors, buyers, or lenders — whether in relation to the Company or any other entity within the group — in connection with a transaction such as an asset transfer or sale, merger, restructuring, consolidation, or insolvency event involving the Company or any group entity.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these services are provided by external companies that may collect data about your browsing activity, both on our website and on other websites you visit. Third-party providers may use cookies, web beacons, and similar technologies to collect information for purposes such as analytics, advertising, and functionality. These third parties operate under their own privacy policies, which we encourage you to review. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of some features on our website. By continuing to use our website, you consent to the use of cookies and third-party services as described in this section.

We may engage third-party services, such as advertising providers and analytics companies, in connection with our website. These third parties may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. We use cookies to understand your preferences and browsing habits, improve your experience, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes. Some cookies we use are session cookies. These are temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser session ends. Persistent cookies help the website recognise you as a returning user and allow you to resume your experience seamlessly.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or order.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Access to your personal data is restricted to employees, agents, contractors, and other third parties who have a legitimate business need to process it. They are bound by confidentiality obligations and will only process your personal data on our instructions. We have procedures in place to respond to any suspected personal data breach. Where required, we will notify you and any applicable regulatory authority of a breach. While we take reasonable steps to safeguard your personal data, no transmission of data over the internet is entirely secure. Any transmission is at your own risk. Once we receive your personal data, we apply strict security procedures and controls to prevent unauthorised access.

We have implemented appropriate organisational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or modification. We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose your Personal Data to third parties, including public authorities. We cannot control the security measures applied to your Personal Data by those third parties.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us online.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and apps are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or apps.
Before accessing or using any third-party website or app, we recommend reading their privacy policy carefully. We also advise caution when providing Personal Data to any third party.

12. Modifications to this Policy We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you directly. Your continued use of our services after any changes are posted constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically to stay informed of any updates.

Before visiting any third-party websites or apps, we recommend reading their privacy policies. You should also carefully consider what personal data you share with them.

13. Your rights with respect to your personal information You have certain rights regarding your personal information, subject to applicable local laws. These may include the right to: - access and receive a copy of your personal information; - correct inaccurate or incomplete personal information; - request deletion of your personal information; - restrict or object to our processing of your personal information; - withdraw consent where processing is based on consent; - data portability, where applicable. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within the timeframe required by applicable law. Please note that some rights are not absolute. We may be required to retain certain personal information to comply with our legal obligations, resolve disputes, or enforce our agreements. In such cases, we will inform you where we are unable to fulfil your request. If you believe we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We will not discriminate against you for exercising any of your rights. Where permitted by law, certain rights may be subject to identity verification before we act on your request.

You have the right to request that we verify the accuracy of Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request that we restrict the scope or type of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit a written request to the email address below.
Access Rights
We can confirm whether Personal Data about you is being processed. If it is, you may request access to that data.
We will provide an electronic copy of the Personal Data currently being processed. A reasonable fee may be charged for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, we may refuse or limit our response accordingly.
Right to Rectification
You have the right to request correction of inaccurate Personal Data we hold about you. Where Personal Data is incomplete, you may request that it be completed, taking into account the purpose for which it is processed.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party, and those interests do not override your rights; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal rights, for the protection of another person's rights, or where there is a substantial public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured, commonly used format.
You may request that your Personal Data be transferred directly to another controller where technically feasible. Exercising this right does not affect your right to erasure, and does not prejudice the rights or freedoms of others.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by us or a third party, including profiling based on those interests. Unless we can demonstrate compelling legitimate grounds for the processing that override your rights and interests, or the processing is necessary for the establishment, exercise, or defence of legal rights, we will cease such processing upon your objection.
You also have the right to object at any time to the processing of your Personal Data for direct marketing purposes.
Right to Withdraw Consent
You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and Member States may limit the rights described in this section.
We will respond to requests made under this section within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, together with the reasons for the delay.
Unless otherwise provided under this section, information provided in response to your rights requests will be supplied free of charge. Where requests are manifestly unfounded or excessive, including where they are repetitive, we may charge a reasonable administrative fee or decline to act on the request.
Where we have reasonable doubts about the identity of the person making a request, we may ask for additional information to verify your identity.